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Chatbots: Future of Customer Service

Chatbots: Future of Customer Service

Conversations with customer service are becoming more common, and experts estimate that by 2020, 85% of customer service interaction will be based on artificial intelligence (AI) i.e Chatbots. Chatbot technology has improved significantly over the past decade, as a result of which the overall perception of the chatbot has improved significantly. In fact, one survey …

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